NebNav Privacy Policy
Effective date: 7 November 2026
Controller: BenBenandBen LC, 8735 Dunwoody Place, Ste N, Atlanta, GA 30350
Contact for privacy requests: support@nebnav.com
1. What NebNav is
NebNav is a network for creative professionals. You can:
- publish work;
- discover other creatives;
- message them;
- apply for jobs;
- join collaborations and work together in Project Rooms.
During this beta, payments, bookings, identity or professional verification and tax features are not available.
2. Information we collect
| What | When | Who can see it |
|---|---|---|
| Email address and password | When you create an account. The password is stored only as a secure hash by our authentication provider | You; NebNav administrators can see the email |
| Profile: name, headline, bio, city or region, roles, specialties, years of experience, starting rate, availability status | When you complete or edit your profile | Other signed-in NebNav members |
| Photos and videos you publish (posts, portfolio, avatar) | When you choose to upload them | Other signed-in members. Media files are stored at web addresses that aren't listed publicly; anyone who has a file's address can open it |
| Captions, comments, likes, saves and follows | When you use those features | Comments, likes and follows can be seen by other members; saves are private to you |
| Messages | When you send them | Only the people in that conversation |
| Job applications (message, proposed rate), job posts, collab posts, requests and invitations | When you use Jobs and Collabs | The job poster or organizer and the people involved |
| Project Room content (files, deliverables, team) | When you take part in a project | That project's members |
| Reports and blocks | When you report content or block someone | NebNav administrators (reports); blocks are private to you |
| Account deletion requests | When you request deletion | NebNav administrators |
| Basic technical data: sign-in sessions and timestamps | Automatically, to keep you signed in | Our providers and administrators, for security |
We do not collect:
- precise device location: NebNav uses the city or region you type;
- your contacts;
- advertising identifiers;
- data for third-party advertising.
Camera, microphone and photo library: used only when you choose to add a photo or video.
3. How we use information
We use information to:
- provide the features above;
- keep accounts secure;
- prevent abuse (rate limits, blocking, reports);
- respond to support and safety requests;
- improve the beta from the feedback you send.
We do not sell personal information, and do not use it for third-party advertising.
4. Service providers
| Provider | Role |
|---|---|
| Supabase | Database, authentication and file storage. Location: United States (AWS us-west-1, Northern California) |
| Apple, TestFlight | Beta distribution; crash reports and feedback you choose to send through TestFlight |
| Resend (sending region: United States, us-east-1) | Sign-up and password-reset emails, and replies to support email |
| Cloudflare | Our domain's DNS and website hosting (including this page); receives email sent to our support address and forwards it to our support mailbox |
| Google (Gmail) | Our support mailbox: where incoming support email is delivered and read; replies are sent through Resend |
No analytics, crash-reporting SDK, push-notification or payment provider is active in this beta. If that changes, this policy will be updated first.
5. Retention and deletion
- How to request it: in the app, Settings › Delete Account or Privacy & Safety › Delete account.
- What happens straight away: your account is locked.
- You're signed out, and other devices are signed out within an hour.
- Nobody can sign in to the account, and password-reset links stop working.
- Your profile, posts, comments and portfolio are hidden from other members.
- Photos and videos stay reachable only through a link someone already has, until they're deleted.
- Nothing you posted is changed while the request is open.
- Timeline: we complete deletion within 30 days. We email the address on the account from support@nebnav.com when we start and when it's complete.
- Deletion removes:
- your account, sign-in and sessions;
- your profile;
- your posts, portfolio, comments, likes, saves and follows, and your uploaded photos and videos;
- the job posts and collabs you created, with their applications, requests and collab chat;
- your notifications, blocks and memberships, and other members' saves of your profile and posts;
- notifications other members received about your activity, and your name in notices about your bookings and projects;
- your sign-in history in our authentication logs.
- Kept, without your name or account (nothing in the record points to you, though the content may still be recognisable to the people involved):
- messages you sent, which stay visible to the other participants with no sender;
- reviews you wrote and reports you filed;
- booking, payment, payout, cancellation and dispute records, with the job and application they belong to (the agreed terms, without your name or cover message). We keep these for accounting, tax, chargebacks and legal claims for only as long as applicable law requires (none exist yet: payments are disabled in the beta);
- files you delivered in a Project Room, which stay with that project for the other party, under the same payment rules as before.
- Kept with your former account number only (an internal ID, not your name or email; it could be linked back to you only through our backups, logs or support emails):
- an internal deletion log (dates, counts and who processed it), kept for 2 years as proof that we handled your request;
- the financial history of a booking you were part of, visible only to the other party of that booking, kept for the financial-records period above;
- reports other members made about your account, kept for safety for 2 years after the report is closed;
- files you uploaded to a Project Room as a client or collaborator, which keep your former ID so that the other member's access works as before;
- if paid features are ever enabled: subscription and payout records, including the payment provider's account reference, kept for the financial-records period.
- Open bookings, payouts or disputes:
- if one is still open, deletion waits until it's settled, and your account stays locked meanwhile;
- an unpaid booking that's still awaiting payment is closed by our team first; no payment is taken.
- Logs and backups: our hosting provider keeps request logs for 1 day. The beta's database plan doesn't include automatic backups, so we make occasional manual backups of the database and media, including an encrypted copy that only we can open. Each manual backup is kept for no more than 90 days and then destroyed. A completed account deletion isn't undone by a backup: if we ever restore one, we delete those accounts again before the service reopens.
- Changed your mind? Contact us from the account's email address before deletion is complete, and we'll unlock the account. Once deletion is complete it can't be reversed.
- Beta data at public launch:
- If you take part in the beta, your account and the data described in this policy are kept when NebNav launches publicly, rather than deleted.
- Your rights stay the same: you can ask for deletion at any time, and a pending deletion request is completed, not carried over.
- Records kept for safety or legal reasons are handled as described above.
- If keeping your data means moving it to a different hosting project or provider, we'll tell you before it happens and update section 4 first.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or port your data, or to object to processing. Contact support@nebnav.com. We'll respond within 30 days, or sooner where your local law requires.
7. Security
We use:
- encrypted connections (HTTPS);
- access rules that limit each record to the people entitled to see it;
- server-side checks on sensitive actions.
No system is perfectly secure. Report security concerns to support@nebnav.com.
8. Children
NebNav is for professionals aged 18 and over. We don't knowingly collect data from children.
9. Changes
We'll post changes here and notify beta testers in the app or by email before they take effect.